Coronavirus Information Center

During 2020 SAMI implemented changes to certain policies and procedures in reaction to the Coronavirus pandemic. Certain policy and procedural changes will remain in place as the pandemic subsides, simply because we have found them to be more efficient.  Others will go away.  We will keep this page up to date as things progress.

Office Interaction

The SAMI office is open.  The agent that works with you at the front counter will be wearing a mask for now.  This policy may be removed once the pandemic subsides and vaccines have been made available to anyone who wants one.


Maintenance Requests

The best way to submit a maintenance request is always through your Tenant Portal! If you have an emergency after hours, you can call 309-888-4600 and wait for the menu to choose after-hours emergency maintenance.


Lounge Leasing/Online Tours

For those wanting to try our Lounge Leasing online showings and signings, please check out Lounge Leasing, use the SAMI Chat Tool, or simply email  We will be offering additional options soon to enhance your online tour experience.


In-Person Tours

We are now offering In-Person Toursl.  You can book an appointment on this website and we will contact you to gather more details.


General Questions/Inquiries

For all other questions or request, you can still call our main office line at 309-888-4600, start a chat session using the SAMI Chat Tool at the bottom right corner of the screen, or send an email to and a member of our staff will be there to help!


Leasing Procedures

We are now offering In-Person Tours again!  You can schedule an appointment for an In-Person Tour from any of our property pages. In addition, our Lounge Leasing program makes the entire process online for you! Here’s how to participate in Lounge Leasing:


  1. Check out our available units here.

  2. Schedule your showing by one of the following methods:

    1. Using the "Schedule Live Video or In-Person Tour" link found on each property page, which will allow you to pick your date and time.

    2. Or, email your preferred units and selections to!

    3. Or, just use the SAMI Chat tool always available and accessible on our website down in the bottom right corner.  We are even monitoring for chat requests after hours so that we can help you.  Of course we do sleep, so we will be offline at some point each night!

  3. We’ll do the rest! Our agents take you on an online tour of each apartment you’re interested in. This can be done via a combination of text, chat, email, FaceTime, Zoom, etc! We’ll show you videos and photos of the exact unit you’d be renting.

  4. Love it and ready to sign? We can do that online too! We can email all documents to you so you can complete everything electronically and email back.

  5. We’ll see you next year!

Payment Policy

To assist with health concerns from COVID-19,  prevent theft, check fraud, and make life safer for our tenants, we have moved to online-only payments as of April 1st. Here's how to set up your account for online payments!


Log in to your Tenant Portal You can find your portal access by hovering over the Residents link at the top of our page. Log in to access your account. If you run into any trouble, call our office at 309-888-4600.
Access the Payment Menu On the left-hand menu of your portal, click on "My Payments" to release the drop-down menu.
Choose Your Payment Option From that drop down menu, choose from "Recurring Payments", "One-Time Payments",  access your payment accounts, or view any scheduled payments you may have.
Make a Recurring Payment

Recurring monthly payments via Bank Account: $0 fees. 

Recurring monthly payments via Credit Card:  $17 fee each month.

Be sure to create both a start and end date for your payments.

Make a One Time Payment

Payment via Bank Account:  $5 fee each time

Payment via Credit Card:  $17 fee each time

Payment via Cash:  $3.75 fee each time

General FAQs

Have Questions? See Below for our Most Asked Questions and Answers.


Do I need to leave my apartment if ISU tells dorm residents to go home?

Apartments managed by SAMI do not fall under "University-operated housing" or "University-owned apartments" as outlined in the statement. Therefore, our units will remain open, and will continue on as usual.



What if ISU switches to all online in the Fall?

Our apartments are equipped with fiber-based broadband internet to give you the best connection when you need it most.  In addition, our remaining 4BR apartments available for 20-21 will be offered as 2BR/2 Study units! This means that each resident will have not only a private bedroom, but also a private “online classroom space” in the event that ISU is forced to periodically switch from in-class learning to online next year.



I’m concerned about "Social Distancing"?

Rather than building all 4BR apartments over the last 25 years, we have focused on mostly 1BR and 2BR construction -- of our 1,000 apartments, 500 are 1BR and 300 are 2BR (over half have 2 bathrooms or private vanities in each bedroom).  Most of our apartments offer individual entrances directly from outside, helping to avoid common hallways. This gives you “social distancing” control over your personal living space. You can also rest assured that no pipes or air vents in your unit connect with any neighboring units.

COVID-19 Global and National Resources

Health Information and Guideline Sites


Centers for Disease Control and Prevention


Illinois Department of Public Health


Illinois State COVID-19 Updates





Prevention & Detection Information