Questions? We've got answers.

We hear these a lot. These are your frequently asked questions.

How do I schedule a tour?

Ready to scope out new digs? We've got two ways to make it happen: in-person or via Zoom.


To book an in-person tour, hit up the "Book Your Tour" link at the top of our site, or click the "Schedule Tour" button on any individual listing. We'll give you a half-hour tour and show you two great spots.


If you're not feeling the in-person vibe, we've got Zoom tours, too! Just pick the "Live Video Tour" option when booking at the link above.

Do you allow pets?

We totally get it - pets are like family, right? That's why we allow furry (and caged) friends up to 50lbs at select locations: College Park, Vernon Stables, Vernon Ridge, and 711 Kingsley (you can spot them with the cute paw print on our website). Only select units and buildings at these locations are pet friendly -- see the individual listings for more information!


Now, here's the deal: there's a non-refundable pet fee of $300 per pet specified in the lease. This applies to all types of pets.


And just like with your actual family, you're responsible for cleaning up after your furry friend. Trust us, you don't want to incur a fee for leaving a mess. Plus, any damages to the apartment caused by your pet will be charged to you. So, let's keep it clean and happy for everyone!

What about ESAs?

We understand that emotional support animals (ESAs) can be a crucial part of your wellbeing, and we've got you covered!


If you require an ESA, just make sure to tell your leasing agent when signing your lease. Our team will provide you with all paperwork that needs to be filled out before moving in!

What do I need to sign a lease?

We’re excited to have you join the SAMI family! Here's what you need when you're ready to sign:

  • A valid driver's license 

  • Your student ID 

  • Your non-refundable admin fee

Once all that is covered, you're ready to go!

Are utilities included in the rent?

You've let us know how frustrating it can be to figure out who pays what when it comes to utilities, so we're thrilled to offer an internal utility bill pay system!


What's that mean? Just that you'll only have to pay your portion of each bill, and you'll be able to better understand usage and how to control it! No more guessing games or arguments with the roomies!


You'll make these payments directly through your Tenant Portal, just like your monthly rent.

Do I need renter’s insurance?

Yes, our student leases now require that tenants obtain renters insurance. Think of it like a safety net to protect your belongings from unexpected events like theft or accidental damage. You never know what life can throw at you, but having renters insurance helps you bounce back faster!


There are a few options for your insurance: you can get a rider on your parents'/guardians' policy, find your own through another company, or SAMI now offers a policy just for our tenants at only $13/month! Find all the details on this option here

Is there laundry in the apartment or on site?

Whether you prefer the convenience of doing laundry in the comfort of your own space or don't mind sharing a laundry facility, we've got options!


Check out your listing for laundry details, or request additional information from your agent when touring your fave apartments!

Do I need to have a roommate already lined up?

If you have a tight crew ready to sign, bring them along, and we'll get you all on the lease!


But no worries if you don't have your squad lined up yet -- SAMI offers roommate matching to hook you up with others who are also looking for a joint living situation!

Would I sign an individual lease, or will it be a joint lease with my roommates?

You've got options!


We offer both Individual and Joint leases, so you can choose what works best for you and your roommates. Our agents will chat with you to understand your needs and preferences to help you find the perfect fit.


Please note: If two members of the opposite sex are moving into an apartment together, this will automatically be created as a joint lease.

I only want to sign for two semesters...does that cost extra?


We understand that not everyone wants to commit to the full year, so we do offer two-semester leases. But please note that there may be a small premium associated with any lease shorter than our typical three-semester leases. 


And there might even be times that policy won't apply -- our leasing agent will work with you to find the best option for you!

I'm not getting my mail / I'm still getting previous tenant's mail. What can I do?

First and foremost, doublecheck your address before finalizing any online purchases, and update your mailing address at places you may often get mail -- financial institutions, family and friends, etc.


Additionally, your mailbox may have a small insert for you to put your name on the front -- make sure you add a card with your last name! If your mailbox doesn't have this insert, you can add a piece of masking tape to the front of your box and write your last name there!