What is the Resident Utility Billing System?

We have simplified the utility payment process by posting your allocated resident utility charges directly to your SAMI Tenant Portal! Your utilities will be added to your resident ledgers and will be due just like your rent each month on the first.


Please pay for any allocated utility charges on your resident ledger as you pay your monthly rent. Our team works to process and allocate utility charges to your account weekly as they become available, so that when you go to your resident portal to pay your rent on the 1st, you will see all monthly utility charges on your account.





How do I track the utility costs for my apartment?

With the Resident Utility Bill System, you will have access to all your owed and paid utility bill amounts in your Tenant Portal!

We are working on getting PDFs of the bill and usage added, but that will be at a later date. Until then, if you need to see the full bill, please contact our office!


When and how do I sign up to use the Resident Utility Bill System?

Because this is being handled directly through SAMI and your Tenant Portal, you don't need to do anything additional! Simply log in each month to pay your utilities along with your rent.


Will I need to call the utility companies to put the bills in my name?

Nope! The bills will always remain in SAMI's name so you don't need to worry about it.


How does SAMI calculate my share of the utility costs?

The Resident Utility Bill System is integrated with our property management software. They use the start date of your lease to begin charging you for your daily utility usage. We automatically divide each utility bill based on the number of people living in the apartment based on their lease start dates. You will not be responsible for your roommates' share of the bill.


Are there any additional fees?

If the monthly utility bill is not paid on time, there is a late fee of 10% plus an additional $2 for every day it's late.

Utility bills will be added to your account each Friday as they become available, will be due on the 1st of the month, and will become late on the 11th of the month.



Step by Step Instructions for Paying Your Bill

Walking Through Your Account



Now that you're settled in, here's how to navigate paying your utilities!


1. Head to your Tenant Portal and log in.




2. Once logged in, you'll find yourself in your Account Dashboard. Here you'll see any important messages, and beneath that, your account's information.



3. Your account's information in the dashboard will be a quick overview of what you've paid, and what you still owe. Go ahead and click "View Account Detail".



4. Once you click into your Account Detail, you'll see a running list of payments you owe to SAMI. This will include your rent payments, and now, what you owe for utilities. You will be able to see a full breakdown of your portion of each utility bill. 




This area will show you what you, personally, owe for each bill, along with the time frame of the bill statement.


Once you’re ready to pay your bill, you’ll have several options on how to set up payments. Our #1 recommended option is to set up Recurring Payments with a checking account. This is the only way to choose a no-fee option for paying. If you set up a recurring payment with a checking account, your payments will be free of any processing fees. Here’s how to set that up: 



By setting an end date, this payment will only go through your account once. For future months, you will need to repeat this process with your updated utility payment amount.  


You will also have the option of setting up this same payment process with a credit card. However, with this option, there will be a $27.90 processing fee each month.



Just like with your rent payment, additional payment options can be found under “Make a One-Time Payment” instead of “Schedule Recurring Payment”. Each of these options will have varying processing fees that will be incurred with each payment

  1. Payment via Bank Account: there will be a $5 convenience fee each time you make a payment. 

  1. Payment via Credit Card: there will be a $27.90 processing fee every time you make a payment. 

  1. Payment via Cash: this will be scheduled through the portal, and each payment will have a $3.75 convenience fee. 

 We hope this helps you navigate the payment and utility system.


Questions? Our staff is here to help. Give us a call at 309.888.4600!